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KIB Honors “Al-Dawli Weyak” Call Center Staff



Kuwait International Bank awarded members of “Al-Dawli Weyak” - its customer Contact Center - with Certificates of Appreciation for their performance while providing KIB customers with outstanding levels of customer experience, at a ceremony recently held in the presence of senior management.

The ceremony was part of the bank’s efforts to recognize top performers while motivating them to continuously advance their skills.

“The excellent quality of our staff reflects the constant efforts of KIB to meet customer needs. From inception, we have always been keen on recognizing and rewarding outstanding performance within our ranks,” explained Shorouq Al-Hazzaa, KIB Call Center Manager.

Al-Hazzaa added that KIB is well aware of the importance of ensuring that all touch points with the customer are handled with utmost care and professionalism, which inspires the bank to recruit the highest caliber staff that are able to efficiently and effectively deal with customers’ inquiries. She stressed that the highly-competitive nature of the Islamic banking sector requires that financial institutions adopt world-class standards in customer service in order to remain competitive.

The public may learn more about KIB’s ongoing developments, offers and Shariah-compliant products & services by contacting Al-Dawli Weyak at 1866866.

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