Customer Complaints

You may submit your complaint by using one of the following methods.

- In person by ‎visiting Customer Complaints Unit at Ahmad Al Jaber St. -  Crystal Tower – 3rd Floor

- In person by ‎visiting any of our branches

- By mail on KIB, P.O. Box 22822 Safat, ‎‎13089

- By e-mail via

Click here to download the Complaint Form